Last Updated: January 30, 2025
At Bintan Retreat, we value feedback from our users and believe in continuous improvement through transparent and constructive engagement. This policy outlines how we collect, respond to, and act on feedback to enhance our services and maintain trust with our audience.
1. Collecting Feedback
We welcome feedback from customers, partners, and the public through multiple channels:
- Email: Users can send feedback to sales@bintanretreat.com.
- WhatsApp: Contact us at +62 812 7713 9022.
- Website Forms: Feedback forms are available on our official website.
- Social Media: We actively monitor and respond to feedback on our social media platforms.
- Reviews & Testimonials: We encourage honest reviews on platforms such as Google Reviews and travel forums.
2. Responding to Feedback
Our team reviews all feedback carefully and strives to respond in a timely and professional manner. We categorize feedback into:
- General Inquiries: Answered within 1-3 business days.
- Complaints & Issues: Investigated and resolved within 5-7 business days.
- Suggestions & Improvements: Evaluated periodically for potential implementation.
3. Acting on Feedback
To ensure actionable outcomes, we:
- Acknowledge feedback and communicate resolution timelines when applicable.
- Implement necessary improvements based on constructive suggestions.
- Address concerns promptly to enhance user satisfaction.
- Maintain a record of feedback trends to guide future service enhancements.
4. Transparency & Public Engagement
We are committed to open dialogue and transparency. Major updates or improvements influenced by user feedback may be communicated via:
- Public announcements on our website.
- Social media updates.
- Email newsletters for subscribers.
For any inquiries regarding our feedback policy, please contact us at:
PT. Baroka Tour & Travel
Perumahan Taman Anggrek Blok D 6, Kelurahan Kota Baru, Bintan, Kepulauan Riau, Indonesia
WhatsApp: +62 812 7713 9022
Email: sales@bintanretreat.com
Thank you for helping us improve Bintan Retreat through your valuable feedback.